Re: Did I read that right? - software support
I suppose if they're stupid enough after that to accept your quote instead of picking another vendor, they deserve what they get next time.
You, on the other hand, are a dirtbag if you ever give them another Cisco quote ever again.
And you're even more of a dirtbag for putting Cisco phones on the same network as anything else. Physical separation and they'd be able to intelligently say "Don't care, phones are isolated, unlikely to get hacked, and won't hurt anything else if they do."