Reply to post: Re: Didn't Happen of the Tear Award

Re: Didn't Happen of the Tear Award

That's when you need this script:

"I can fix the problem, or I can answer the phone and tell you what

I'm doing about the problem, except that while I'm on the phone,

I'm not doing anything about the problem. Choose one."

and as others commented, it's your boss' job to keep senior management busy while you actually fix the problem