Re: I'm confused by all this...
> Evri (Hermes as was) for shipping.
Proof that if you change your name in an attempt to shed your godawful reputation (as Hermes did in the UK), it won't work if you don't also improve your service.
(Company I work for repeatedly had Hermes not collect parcels on the expected day because the contracted driver had quit. IIRC the straw that broke the camels back was when we had parcels that were put out on Monday still not collected by Friday, with no notice or explanation given.)