If those are the kind of problems you're seeing, then the systems being provided to end users are not fit for purpose. People shouldn't have to keep going to meetings about changes to how their tools work. When did anybody last redesign the spanner? Design them around the end user's needs and then STOP CHANGING THEM. Busy people shouldn't have to re-learn how their tools work every few months. Your comparison with mechanics is nonsense. I know how to drive a car because the design *of the controls* has not changed since I was taught it.
Biting the hand that feeds IT
