Reply to post: Noooo!

Inadequate IT partly to blame for NHS doctors losing 13.5 million working hours

ColinPa

Noooo!

You get the UX people involved second... it is the end users first.

Ive had experience where the new UX interface which wasted so much space on the screen - you have to scroll many more times to see all of the data - it used to be 90% of what you wanted was on the front page. The new interface was "modern" and won prizes (by people who did not have to use it).

My sister was a nurse on the wards and she said a prototype "new interface" was terrible. The UX people worked with the people who had spare time - the back office - and so the GUI's were aimed at the back office. For example for a patient it displayed their home address ( of interest to the back office). As a nurse she was more interested in have the test results come back - and been looked at yet, so had to scroll down every time to get to the data of interest. When UX came to visit and get feedback - they quickly found that nurses would need much bigger screens (and smaller fonts) to be able to display all of the key data on one screen, unless they redesigned their interface again. The UX team were never seen again.

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