Re: A safety measure
Yep!
It's correct to do this. A call from HMRC was sweet! I could feel the fumes coming thru the phone.
"I'd like to take you through some security questions..." Erm, no I'd like to take you through some security questions...
Made my day!
[Edit: I think that most legit orgs have actually cottoned on to this, and they are better at this now.]