It's all about the processes
I’ve been involved with ERP implementations for over 20 years now (started with the “wonderful” Y2K anomaly). The ones that I generally see go OK are where the business aligns with the processes in the ERP system. Where it goes to pot is when the idiots from Finance (or Purchasing, or HR) say “No, it has to work to my process”. Sales guy says no problem, budget remains unchanged, followed by bad analysis / decision making by the client. Throw in a bit of off-shore consultancy and the biggest wonder is why anyone believes this can possibly work.
But as people have said, those in charge of the project very rarely have experience or ability. But they do have one common trait – an ability to move off the project before it hits the fan.
Biting the hand that feeds IT
