Re: You get what you order
"It’s a trust that is only potential until a problem crops up, at which point the trust is affirmed or lost."
That's something I've always "known", felt in my bones, so to speak. When a customer has a problem, as I often say to them, the problem isn't the issue, it's how it's dealt with that matters. So I always try to deal with it in the best way possible. After all, if they choose to go with a different supplier, odds are they will have the same or similar problems somewhere down the line and may or may not get those problems resolved promptly and/or correctly.
Biting the hand that feeds IT
