Re: reputation?
None of this "Post it back to us at your expense, then after we've received it we'll think about sending you the right part"
Had this with CPC a couple of years ago when a mistake at their warehouse sent me the wrong light fittings (two digits transposed in the item code). After a bit of faffing about because the stock computer thought that the correct part had been shipped, so was showing only one left on the shelf - a member of staff actually went and looked at the shelf to see what was actually there (I'd ordered three) - the correct parts arrived and the old ones were taken away at no expense. In a slightly different vein, some years before that I had ordered a ladder rack - that is, two bars and hooked screws to hold ladders on to a roof rack. Instead of sending me one unit, they sent me one box of five units. When I called to explain, they just told me to hang on to them as "spares", or give them away to friends! I still have at least one, unopened, in the shed somewhere...
M.