Re: reputation?
Blacks (outdoor-wear firm) were very good a couple of years ago with an order of mine - I ordered a pair of boots that turned out to be a size too small. They agreed to collect & replace them, at no extra cost. The replacements turned out to have been mislabelled so were, again, a size too small, so round the mulberry bush again.
All sorted inside ten days, and this from a subsidiary firm of JD Sports, who are shit.