Word Count.....
"customer" -- zero
"product(s)" -- one
....in Rupert Goodwins' article. And this also tells you something about Google and FB. Commercial success is a TWO-SIDED outcome......there's the people who invent (or develop) products, and there's the people who buy them (because the product satisfies a need).
....and obviously, there are very few people out there who need (huge processing power plus ugly headsets).....it doesn't look like a mass market.
....and (less obviously) there are an increasing number of customers who wonder about the downsides of doing business with Google or FB.....irrespective of the customer's need for the service.
....and finally, and not mentioned, there's the perennial question about "lock in" -- the move from running the software locally....to paying a monthly fee (forever). This last item seems to me to be a killer feature of open source, compared with the above.
Biting the hand that feeds IT
