In ITIL parlance (so from UK gvt), an issue is an isolated incident with an impact on an handful of users.
To go to the "problem" level, you have to impact the CEO or his secretary, directly or through their bonuses.
In ITIL parlance (so from UK gvt), an issue is an isolated incident with an impact on an handful of users.
To go to the "problem" level, you have to impact the CEO or his secretary, directly or through their bonuses.