Re: Chrome on desktop
The bank would, in most cases, send them directly to the app they want them to install, so all they have to do is press the install button. Then it's an icon. Installing a browser isn't more difficult from the mechanics, but people have to know that a browser exists, that they want another one, then go search for it. There are many who miss one or more of those requirements.
In addition, I've seen many people who don't have banking access set up on their devices either. Some of them may use online banking with SMS for 2FA (if and only if the bank mandates it), and others may never have tried doing it that way. I wouldn't assume every user is using that or understands how to do so.
Biting the hand that feeds IT
