Too many staff?
Not sure about meta as zero to do with them, but its notoriously difficult to actually contact support and get contact with a real person at Google. If they are overstaffed, strange their support is a total nightmare
... by an amazing coincidence (not) , when I worked for a company that had big money subscription to various Google APIs that were used intensively, in that scenario we could easily make contact, even had a few different people we could deal with (to cover main contact being on holiday etc). Seems that money talks on the customer support side of things.
Biting the hand that feeds IT
