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Artificial intelligence is the most advanced technology because robotic systems operate automatically without the involvement of humans. It gives more efficient results in the working environment. In my opinion, if this technology is implemented in the call center, maybe they will give better results as compared to humans, but keep in mind that it’s just a machine. If we replace that machine with people, many people will lose their jobs, which will have an impact on human life. A lot of people are suffering from unemployment, and this is having an effect on the economy of the country.