As I recall, Munich reported > 90% success. Yes, the niche stuff had to retain MS. Then an incoming (fanboi) mayor demanded his Outlook or Nothing, so all that valuable work had to be rolled back.
Dumping a new system on somebody's desk and providing no training or support is just indefensibly vicious and unprofessional. Incompetent if I'm being generous, although your description makes it deliberate sabotage. Not Cool. (And don't forget that the next version of Word will need people being retrained because they'll have shuffled the commands again.)
Biting the hand that feeds IT
