Per Ardua....
.... Adastra.
111 has become even worse than it was when it started. It is now completely useless.
Even 999 has deteriorated with some especially crap number pushing in some circumstances.
I had to phone both of them a couple of weeks back and it was really hard work.
I’m not talking about resources or waiting times here, I’m talking about the procedures.
Not good even before an outage.