Re: aaargggh!
I can beat that one- worked for Norwich Union for a while, as a DBAssistant in compliance.
When a file was created, the sales paperwork was scanned into the document management system, then printed and placed into a paper file.
All mail that arrived was scanned, and the scan added to the document management system, and the hardcopy added to the paper file.
Any mails that were sent out were created in the document management system, printed twice, one was sent to the customer and one added to the file (and the original digital one was already in the document management system.)
When the case was closed and sent to the archive- any documents in the document management system that were not in the paper file were printed. All incoming and outgoing communications in the paper file were photocopied (including anything that had just been printed) and sent to india to be scanned into the document management system...
Biting the hand that feeds IT
