Re: Documentation
Long ago I was responsible for 150+ file & print servers in remote sales offices across the USA and Canada. As part of my job I provided instructions for the local LAN admins for any and all updates, fixes and procedures. I remember one call in particular from a remote site that my VERY carefully tested instructions did not work. After careful troubleshooting and double checking, his comment was "I don't have time to read those long instructions". Needless to say it worked when he did.
Biting the hand that feeds IT
