Reply to post: Is price a factor?

FTC says Frontier lied about its internet speeds amid $8.5m settlement

MachDiamond Silver badge

Is price a factor?

To say a company is charging "high prices" for something isn't that meaningful. Yes, if you are buying by the kg, you can calculate a price per kilo, but when you agree to a contract for a service at a price, it comes down to whether you are getting what you contracted for or not. Location can dictate what you pay for something. A corner shop in Silicon Valley is paying solid gold prices for every square foot so a bag of crisps is going to be that much more expensive. If Frontier is the only game in town, expect to pay more for your internet service.

I would expect that any agreement with a specified speed should be provided. If they can't give you a high speed, they should tell you and charge a lower price. Again, if they are the only service in the area, you wind up paying what they ask or do without. If they don't give you what they said you'd be getting, they are in violation of the contract they foisted on you in the first place and should have to pay.

To say a company should charge 10% of the price for 10% of the speed doesn't make sense. What speed is the benchmark? What's the baseline cost of providing service exclusive of bandwidth?

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