Tell me again...............
(1) How "on line banking" is "convenient"
(2) How my sofa is SO much more convenient than an actual bank
(3) How my laptop is SO much better to deal with than a real person
(4) How waiting for a text message "security number" for so long that the on line transaction has timed out before the message arrives
(5) How sorting out glitches (like item #4) on the phone, and waiting for 30 minutes for someone to pick up....how this is "an improved service"
But of course this is all:
(a) Just marketing
(b) Just a cost reduction exercise.....where the data entry work has been moved from banking staff (expensive)........to the customer (much cheaper)
Ah...another marketing lie......"Customer service is our number one priority"..................NOT!!!!
Biting the hand that feeds IT
