Two incidents reflect the "benefits" of cloud.
1. Had to stand up a Citrix CVAD environment in the cloud service a couple of years back. If it had been on premises, I could have had the basic service setup in a day, then just spend time on tuning and optimising the VDAs. In cloudland it took a week to get the basic service as whenever I hit an issue, I could not do any troubleshooting and had to log a job and wait for them to get back to me. The first ticket I had to log was the cloud service sign up portal wasn't working, then downhill from there.
2. A client wanted to stand up some extra Azure VMs of a type they were already using. Unfortunately, due to capacity issues, these particular VM types were all reserved for large clients. Our client didn't fit into this category so had to build new servers using a different VM type. Basically "We are only giving these VMs to people we give a shit about, and that doesn't include you matey! Just pay your bill and move along."
Biting the hand that feeds IT
