Re: What I don't understand...
The fraud and the withdrawals happened around the time when Omicron was raging. A face mask would absolutely have been the best anonymity device as no one would object to it.
I am sure out of those hundreds of withdrawals most would have got captured on camera (I know they do, we get reports of ATM frauds being stuck due to masks), but a masked face. And as someone suggested, if a bike helmet was placed on the face, a normal occurrence in India - then the CCTV would be useless.
The bank and its management ought to be convicted... for stupidity!