Ditto
I worked for another supplier trying to help HMRC do some modernisation as part of the Technology Sourcing Program. It was clear every time we interacted with CapG that there whole approach was to ignore and obfuscate and throw down roadblocks in the hope of winning this exact contract they have now been awarded. We knew it, HMRC knew it, CapG knew that we knew it, but just didn't care - they had HMRC by the balls. This is what outsourcing does to big organisations both in the public and private sector.
Biting the hand that feeds IT
