Orange have form ..
I have a friend who had a tree very large tree fall on the corner of their house in France which had the Orange phone line connection attached. The phone line was coiied on the ground. Faults can ONLY be reported on an Orange land line. Catch 22. After driving to a friends house and reporting the problem they were told the diagnostics were showing the line was NOT faulty, it must be the internal equipment. 3 week later an engineer confirmed the cable on the ground was in fact not connected to the house.
Biting the hand that feeds IT
