Re: Alternate Reality?
> to improve to the point where some are actually useful
Oops, a visitor from a different reality! In my experience they are still utterly, totally useless and a terminal waste of time. And there is no reason they might ever improve because:
- Companies don't want the hassle of supporting customers who have already paid. Either you're buying something, or you are clearly unwelcome, and will be left hanging till you quit.
- "Bots" are terminally stupid, unless you speak like a TV anchor they won't understand most of the time what you're asking for, and even if they do, they only have a limited amount of options. Here again, either you buy something, or please be so kind to get lost. And don't forget, we value our customers!
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TL;DR: There is no reason an AI (of all things) might be better than the outsourced guy with absolutely no knowledge of the product and just a bad script to follow. But it's way cheaper, so let's pretend it's better.
Biting the hand that feeds IT
