Reply to post: Chatbots are pointless

Customer service chatbot sector forecast to be worth $7bn this year

Dwarf

Chatbots are pointless

I've never ever had a good outcome from an interaction with them. Finding ways to ask it "Let me speak to a human" is always the right way to go.

The AliExpress one is the worst I've had to endure so far, its a bit like Alexa - you might as well be talking to a relative with Alzheimer's as it can't remember what you said to it in the previous sentence, let alone the ones before that. So much for artificial intelligence and machine learning.

I just hope that the companies realise that these are a total waste of time and should be turned off.

I bet that the $7bn figure was plucked from the a$$ of some marketing droid with no information to back it up.

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