Re: Mad dash...
I worked in a place in the late 90s where the secretaries knew perfectly well they had to reboot if a machine locked up (memory issues due to awful Word macros after transferring docs from word perfect), but they would lie about having done so.
So for the more senior ones where it was not worth arguing with them, I had a routine where I would visit, open a dos prompt and run dir /s, let it run though all the file listings, THEN reboot the machine. Some of them subsequently sent notes to my boss praising my "responsive support" and how their machines were "much more reliable" after one of my visits. More than one way to skin a cat. Wish we'd had remote support!
Biting the hand that feeds IT
