Standard operating procedure
They are awful, too many accounts, not enough resources.. just another cookie cutter hosting company.
It's the standard lifecycle, they get setup with good intentions and decent resources, then slowly try and push up margins by getting more accounts, diluting resources so you've got a nice business on the books, then action their exit strategy by selling to a monolithic hosting company ( i.e: GoDaddy et al) - that's the nail in the coffin. Rinse and repeat.