Re: Billing credit?
Find all the articles you can about that fact, print them out, & take them to your nearest physical store. Drop them on the counter, point out that you live in the exclusion zone, & ask for a refund of your supposedly unavailable 5G service.
Either they will lie & claim you CAN get 5G service & there's nothing to worry about, or they will say they'll look into the matter. Either way, refuse to leave without said claim in writing, signed & dated by the highest level employee available. Said employee won't be authorized to make comittments on behalf of the company, but it begins the paper trail by which you can braid the rope you later use to hang them by.
Give them no more than thirty (30) days to come up with the billing credit, then complain again in writing. Continue to complain in writing, retaining all their written crap in reply, until you get the "permanent" reduction of your bill.
If they refuse, send said paper trail to your local newspaper's consumer advocate/letters to the editor section. It's not quite like the guy that spent a bucket of money to get his question published in a major national paper to dropkick his ISP into getting their ass in gear, but it may have the same effect.
You can also, if you have such accounts, post to the various social media outlets to publicly name & shame the carrier into publicly making it right.
*Hands you a bottle of extra strength anti-headache medacin*
I'd offer you a pint to wash those down, but booze is contra-indicated for most pharmaceuticals. =-/
Biting the hand that feeds IT
