Re: Intelligent websites?
Pretty sure it is a "thing" (CCaaS). That's how I believe the robocallers do their thing...hire a cheap call center in India/Pakistan (from "Bob's" accent) and one center services several businesses; they just use whatever script the computer pops up...
I once had one of the call center employees start off on a different script ("lower your credit card interest rate") than the original call ("your car warranty is about to expire")!
Biting the hand that feeds IT
