Re: I am here to help. What can I do for you today?
Your point is well made and stands. Just, I'm not sure talking to a meat bag is any better. My father is struggling with an issue with a well known asian airline at the moment. Thier web site is unable to take his date of birth and yet somehow still has his booking, and certainly his money. There have been at least 10 calls to the call center in Manilla, the longest for nearly 4 hours and still no signs of a resolution. Promised call backs never happen, no one wants to take an escalation and now the representatives just tell him "We are terminating this call".
He's an intelligent person but unused to social media. However, I hear the pages being ruffled on a book of "Twitter for dummies". Mega-billion dollar company versus grumpy old man with time on his hands ... I don't like their chances. It's now personal and he's out for revenge.
It may be a great way to fly, but that bird has flown and I think that he'll be taking a middle eastern one instead.
Biting the hand that feeds IT
