Re: HSBC France
"I have never found a chat bot anywhere that actually accomplished anything useful."
The chat bot is sometimes the only way to get the customer service number. My primary interaction with the chat bot is not to get help from it, but to get it to admit it cannot help me. Then we can start making progress.
When (if) you get someone on the line and they advise you to use the web page, you can point out "been there" and the chat bot sent you here. At which point they sigh and start doing something useful.
As for wasted time, El Reg is always good for a laugh, even while on hold.
Biting the hand that feeds IT
