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Not only was the UK Financial Ombudsman Service's Workday system months late, 38 IT workers' jobs are at risk

the spectacularly refined chap Silver badge

I'm surprised you heard back from them at all yet, FOS sem to have a six month backlog at the moment. I also suspect they will deem it outside their remit - their scope is fairly narrowly defined and they'll probably tell you to take is up with ICO instead.

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