The entire thing is discriminatory.
One of the reasons black cabs are, well black cabs is because they have all the accessibility features.
There should be no justification in charging people extra time to get in or out of the vehicle.
If the margins are that tight then something is wrong with the business model.
But, having said that, looking at they way I have seen people with obvious physical disabilities or mobility issues treated in the US this attitude by Uber is no surprise.
Uber, just like all the other US Tech companies believe they are outside any regulation or laws, anywhere they operate.
They really are despicable and the attitude has to come from the very top.
Biting the hand that feeds IT
