Chatbots' difficulty with cultural nuances is overrated
Is "piece of cake" easier for AI than "Bob's your uncle"? And does it depend on which side of the pond the AI gets trained?
Interesting questions for research. In my (admittedly limited) practice, however, supposedly AI-driven chatbots fail well before we get to this stage. Last time I needed a document from my bank I tried to call. The person who answered the phone couldn't help but insisted that the easiest way to get it would be to use the "chat with a banker" features on the website as I'd be able to get the document directly. The chatbot offered to start a conversation on any of 3 or 4 topics, regardless of which one I chose it said I should "press a button" to be transferred to a human. There was no button I could see... I don't think any AI was involved in the process. Definitely no idioms where involved (well, apart from me talking to myself...).
Visiting the branch across the road from my office resolved the matter in under 90 seconds. Piece of... Sorry, Bob is... Never mind...
Biting the hand that feeds IT
