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IT outsourcing: SLAs, patches – and how uptime funk's going to get to you

Little Mouse

"the global IT outsourcing market brought in $318.5bn (£232.5bn) in 2019"

According to the report linked, this figure was the size of the outsourcing market, not "added value" created by outsourcing.

No money was "brought in" as such. It was just siphoned off elsehere.

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