Re: Cityfibre ... arghhhh
I believe all the groundwork was subcontracted so not directly KCOM’s fault, but still.
Same problem with CityFibre, and every other cable(-ish) provider. When Cam Cable's contractors put in their lines round Cambridge ~30 years the final score was one water main, two gas mains(!) and uncounted electricity and phone cables cut.
One contractor cut through the power outside the Zebra pub, very nearly getting a face full of vapourised pneumatic drill bit. He staggered into the Zebra, white faced and shaking, and asked for a double scotch. Alan, the landlord at the time, asked "Was it you who just cut off my power?" and when the guy said yes, kicked him out.