Re: Dear Mr OpenReach...
there's still a staggering number of small businesses in the UK who are still using legacy lines
And what about residential subscribers, the (vast?) majority of whom will have no idea what is coming down the line? AFAIK BT has not started to generate any widespread publicity to advise domestic customers of the changes that are ahead.
I hope I am wrong but it could all get very messy when BT actually set about converting the country, presumeably exchange area by exchange area. I would expect most customers will require a measure of direct support from BT / Openreach personnel; do they have sufficient boots on the ground to provide a prompt and effective support service to those who need it?
Have they carried out a trial in any area to find out exactly what is likely to be required when the rollout proper gets going? Or - heaven help us - has the determination of the degree of support required been based on a purely desk - top exercise?
demonwarcat wrote: BT's Smarthub 2 has a POTS socket. Interesting... back in 2005 when we dragged Commswonk Towers into the 21st century our (ADSL) hub had a POTS socket; when we migrated to VDSL the replacement hub didn't. When I replaced the hub with a Smarthub (in the hope of improving wifi coverage... successfully) it came without a POTS socket either, which doesn't look much like future - proofing it.
I am of the opinion that everything could go terribly wrong terribly quickly. 2025 is not that far off, considering the total number of subscribers to be managed.
As stated above... I hope I am wrong.
Biting the hand that feeds IT
