Re: I see the problem
This is the biggest issue of WFH and something I've been bleating to anyone who will listen for some time. Too much happens through informal channels by accident. The answer is always 'well we should have a process for that communication' or the like, yes let's have a process for idle hallway chatter that should go well... I hate the expression 'we don't know what we don't know' but in this case it's very true, we simply can't account for all the casual ways information flows and none of these collaboration tools help one iota. Every collaboration tool is more or less equivalent to email in terms of the productivity it enables at the end of the day.