Deckchairs on the Titanic
The biggest issue with these big outsourcing deals is caused by TUPE ...
... if you move the same people around and only ever change a small layer of management ... what chance do you have to improve.
Failing services must be allowed to die and reborn with new staff, processes and cultures ...
Our society wants its cake and to eat it. Protect workers rights ... then complain about the performance of the very same workers.