We're not doing our job because...
It kind of feels like they left the ellipsis in the report. Or maybe it was just a hand-wavy "because pandemic".
The problem with a 'pragmatic' approach is that the ICO is set up to be adversarial and not 'pragmatic'. The regulations that it is there to enforce are ones that are deeply inconvenient to the bodies that are bound by them and consequently are often ignored, bypassed, hand-waved or otherwise disregarded. The notion of the ICO is a body that pushes back hard enough that it's really not worth the gamble.
It's totally worth the gamble.