Re: Blue beans
I think the issue with escalation to openreach is that they (openreach) might send an engineer. If a physical/line issue isn't found and/or they think it's the end customer equipment causing the problem, then it will cost the ISP money: usually between £100 to £150 + VAT per visit. For a business customer they pay way more for sometimes slower speeds, but the SLA's are very strict when it comes to downtime. So there is both more money and a tight legal contract which has to be met. For residential it's much less profitable for the ISP, but the trade off is no SLA to speak of (although there is 'fit for purpose') so they will be more reluctant to get openreach involved quickly.
Biting the hand that feeds IT
