Reply to post:

Remember the bloke who was told by Zen Internet to contact his MP about crap service? Yeah, it's still not fixed

TonyJ

I hate to say it but my brief experience with Zen some years ago was just as terrible.

I was getting sub-dialup speeds on my then 8Mbit ADSL.

They were utterly ambivalent to it - they blamed my kit, they blamed openreach, they did everything in their power to avoid trying to fix it. They wouldn't acknowledge that they were replacing a service that ran at around 4.5 - 5Mbits perfectly well for years, just playing the shrugged shoulders game.

Ultimately I exited within the cooling off period. I can't remember who I went to but it was back to normal speeds immediately.

I was genuinely surprised given their outstanding reputation for customer service back then.

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