Re: Supply pipe location
This seems to be a recurring theme, which seems to appear with tedious ( except for the victims) regularity. Customer service staff unable/unwilling to divert automated systems that were triggered in error. In many ways it's the same "The computer says..." problem that infected the Post Office and destroyed the lives of those poor postmaster.
Just because there's a computerised system all semblance of human initiative is dumped.
Biting the hand that feeds IT
