Re: Am I the exception?
"well not yet quite for email, I have my suspicions that MSFT are working on that"
Judging by the rest of the comments you've now got a lot of people worried.
"From the support issues I've seen it is the users who get confused, not the system!"
It may or may not be the users who are getting confused but if they are it appears to be the system that's confusing them. The role of system designers and developers is to produce systems that deliver the services that users need in a form that users need them. If a system results in so much confusion then it's to those designers and developers that you should look to place the blame.
Biting the hand that feeds IT
