Re: Unfortunately of course...
<<this falls on the shoulders of the people who thought it would be better (read: cheaper) to outsource. They always look at the top line and miss the devil in the detail.>>
You forgot to add: these people make sure they are not around when the true, actual costs of outsourcing are realized. By that time they have already collected their saving targets bonuses and have moved to another organization where they are treated as star innovators (and have agreed another huge bonus for doing exactly the same thing)
The cycle ends when they retire or move as executives of one of their outsourcing partners.
Biting the hand that feeds IT
