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India’s IT lobby lashes forecast of automation-induced jobs bloodbath

elsergiovolador Silver badge

Automation in customer service sector should be banned until it offers a human level of service and is fit for purpose.

We all know these systems are not being used to help customers, but to gatekeep and to make sure as many customers as possible give up on whatever the problem they have.

Snubbing customers requests by a human is more difficult and also risk whistle-blowing, whereas automated scripts don't complain and don't have emotions.

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