Call that "support"?
"LivePerson provides online engagement technology, which takes the form of chatbots that corporate clients add to their websites to field questions, gather interaction data, and reduce customer support costs."
Sorry.... Well actually no I'm not sorry. It really pisses me off when outfits think a chatbot or any other sort of automated non-human "entity" is a substitute for a real live person.
Particularly when you try to get through to a person and all you get it that F**KING BOT!!!
If I want to "talk" to a non-human about a techinal or other issue, I'll talk to my cat. He's a billion more likely to respond with something useful.
Biting the hand that feeds IT
