Re: Dummy thermostats
(I'm the one who mentioned IVR.)
In my case, I scream at the IVR for the express intent of getting it to transfer me to a human - who I then speak to in a calm, polite tone. The screaming is reserved for the machine that insists on getting a dozen bits of information from me before giving me a long list of options that don't apply, without an easy way of saying "there's no way that my issue is in your list, much less can be handled by your automated system, so get me to a human who can handle it in less time than it takes to navigate these menus!"
Biting the hand that feeds IT
